Free Shipping (Canada-Wide) on orders over $200. Handwritten Note Card with Message of your Choice. Gift Someone Now!

Policies and Frequently Asked Questions

Custom Orders

Please fill out the contact form on our "Create a Basket" page with the following information:

  1. Type of Service (Gift Basket/Box, Gift wrapping, Shagun Basket, Bridal/Wedding Baskets, Party Favours, Corporate Order, Personalized Items, etc.)
  2. Budget 
  3. Date Required
  4. Any additional information in regards to the items you would like or information about the recipients preferences.

Full payment of your order is accepted via EMT or Credit Card (via website and invoice). The details of your order are confirmed once full payment is received.

Substitutions

We pride ourselves on supporting small-batch and local artisan businesses by including their products in our gift boxes. As a result, certain items can become unavailable on occasion and without a lot of notice, especially during Covid-19. In the event an item is unavailable at the time of your order, we reserve the right to substitute an item of the same type, of equal or greater value, and as close to your original item as possible. We will not substitute an item unless the quality and aesthetic meet our extremely high design standards. 

Notecard Instructions

A complimentary notecard with coordinating envelope is included with each gift box purchase. The notecard may be delivered either blank or with a handwritten message of your choice (Limit 150 characters). If you opt for the handwritten notecard, please specify your desired message in the "NOTES" section at checkout. 

Pick up or Delivery

Free Pickup from Coquitlam, British Columbia.

Delivery is available at an additional cost of $20.00 throughout the lower mainland (within North Vancouver to Abbotsford, British Columbia). If you require delivery outside of this area, we may be able to accomodate that depending on scheduling and new delivery quote will be given.

*For gifts containing alcohol recipient must be 19 years of age or older.*

Shipping

All areas across BC and Canada can be delivered via Canada Post and we can ship to the USA, just input your delivery address at checkout for the shipping quote.

​*For gifts containing alcohol recipient must be 19 years of age or older.*

Completion of Orders

Please allow a minimum of 24 - 48 hours for a response to your inquiry (all though we aim to reply as soon as possible!)

All orders require a minimum of 3 -5 business days for completion.

For large orders, please allow 10 - 15 business days for completion.

If you require the gift faster than our processing times,

Frequently Asked Questions

Can I change my order once it has been confirmed?

  • Unfortunately, no changes can be made to personalized items once the order is confirmed. We can make changes to add items to the order but that will delay the completion date and additional payment will be required to confirm the changes.

Can someone else pick up my order for me?

  • Sure! The person that you authorize to pick up the order will be fully responsible for the order once it has been picked up. Additionally, you will need to provide the person's full legal name and they will be required to show a valid picture ID for pick up.