FAQ & Policies
Ordering & Customization
Can I customize a gift box?
Yes! While many of our collections are thoughtfully curated and ready to ship, we also offer a "Curate Your Gift" feature on our website, perfect for when you want to handpick every detail and make your gift truly one of a kind.
We also love collaborating on custom and branded gifts for corporate clients, weddings, client appreciation, team milestones, and special events. If you have a vision, we would love to help bring it to life. Reach out through the chat box on our website for a quick response, email us at info@musebasketsandco.com, or call us at 236-516-5963 and let's create something memorable together.
What is the best closing gift for a realtor in Vancouver?
Our Realtor & Housewarming Collection was designed exactly for this. Each gift is thoughtfully curated with artisan Canadian products that feel personal, polished, and memorable. The kind of closing gift that clients talk about long after moving day.
We also offer a few touches that make gifting even more seamless for busy realtors. We can keep your business cards on file and tuck one into every gift, so your branding is always part of the moment. And many of our realtor clients take advantage of our Client Portal, a private, streamlined platform that lets you place and manage orders effortlessly, whether you're sending one closing gift or twenty.
Many of our realtor clients order in advance and keep a few on hand for back-to-back closings. Reach out through the chat box on our website for a quick response, email us at info@musebasketsandco.com, or call us at 236-516-5963 if you'd like to set up a corporate account, learn more about the Client Portal, or discuss a recurring gifting program.
Do you offer gift baskets for newborns and new parents?
Yes! Our Baby Collection features warmly curated gifts for new arrivals and the parents welcoming them. Each gift is carefully assembled with quality, small-batch products sourced from Canadian makers. Whether you're celebrating a new baby in your family, sending love to a colleague on parental leave, or gifting a client who's just welcomed a little one, we have options to suit every budget. Browse the Baby Collection or reach out through the chat box on our website, email us at info@musebasketsandco.com, or call us at 236-516-5963 for a custom bundle.
Are your gifts available year-round, or only for specific seasons?
Our core collections, including Corporate Gifts, Realtor & Housewarming, Baby, Sympathy, and Gifts for Her/Him/Them, are available year-round. We also release seasonal and limited collections, including our Holiday Collection which launches in late September. Because we work with small-batch makers, popular designs can sell out, so we always recommend ordering early for time-sensitive occasions or peak season needs. If you have questions about current availability, reach out through the chat box on our website for a quick response.
How far in advance should I place my holiday or Christmas order?
The holiday season is our busiest time of year, and many of our most popular designs sell out quickly. We strongly recommend ordering early and selecting your preferred ship date at checkout to secure your gifts before inventory runs low.
Our Holiday Collection launches in late September. For large, custom, or branded holiday orders, please reach out through the chat box on our website for a quick response, email us at info@musebasketsandco.com, or call us at 236-516-5963 as early as possible to reserve your preferred products and ensure we can accommodate your production timeline. Early planning makes for the most seamless and stress-free gifting experience for you and your recipients.
What happens if something in my gift is unavailable?
Each Muse gift is thoughtfully curated with small-batch, artisan goods sourced exclusively from Canadian makers and independent brands. Because we work closely with small businesses, some items may occasionally become unavailable with little notice, it's one of the beauties of working with makers who produce in limited runs.
Should a substitution be required, we will always replace the item with one of equal or greater value, carefully chosen to preserve the gift's integrity, aesthetic, and theme. We never compromise on quality or the experience your recipient will have when they open their gift. If you have questions about a specific item, reach out through the chat box on our website for a quick response.
What is your substitution policy?
We proudly source our products from small-batch Canadian artisans. Occasionally, due to limited production runs, an item may become unavailable with little notice. In those rare cases, we will always substitute with a product of the same type and equal or greater value, carefully chosen to preserve the overall look, feel, and theme of your gift. Quality and design are never compromised, your recipient's experience always comes first.
Delivery & Shipping
Do you deliver gift baskets to offices and businesses in Vancouver?
Yes, we regularly deliver to offices, co-working spaces, and commercial addresses across Vancouver and the Lower Mainland. If your recipient works in a building with a concierge, mailroom, or security desk, please include those details and a direct contact number at checkout to ensure a smooth drop-off. For large corporate orders, we'd love to work with you directly. Please visit our corporate contact page to fill out an inquiry form and a member of our team will be in touch.
Can you deliver a gift basket to a hotel in Vancouver?
Absolutely. We deliver to hotels, resorts, and conference venues across Metro Vancouver and the Lower Mainland. Whether you're welcoming an out-of-town guest, surprising a colleague during a business trip, or sending a thoughtful gesture to a speaker or client, we're happy to coordinate the delivery directly with the front desk.
Please include the hotel name, guest name, and room number (if known) at checkout, or reach out through the chat box on our website for a quick response, email us at info@musebasketsandco.com, or call us at 236-516-5963 so we can confirm arrangements ahead of time.
Do you deliver gift baskets to Burnaby, Surrey, Coquitlam, and other Lower Mainland cities?
Yes! Our local delivery area covers Metro Vancouver and the surrounding Lower Mainland, including Burnaby, Surrey, Coquitlam, Richmond, North Vancouver, West Vancouver, Langley, and beyond. Select "Local Delivery" at checkout, and if you're unsure whether your area qualifies, reach out through the chat box on our website for a quick response, email us at info@musebasketsandco.com, or call us at 236-516-5963 and we'll confirm.
Do you offer same-day delivery?
At this time, we do not offer same-day delivery. However, next-day local delivery may be available within Metro Vancouver and the surrounding Lower Mainland for orders placed before 11 AM PST. If you're hoping for a next-day arrival, reach out through the chat box on our website for a quick response, email us at info@musebasketsandco.com, or call us at 236-516-5963 to confirm availability. We're happy to help where we can.
Our standard processing time is 1-3 business days, though this may extend slightly during peak holiday periods due to higher order volumes. We always recommend reaching out early if your gifting timeline is tight.
Do you offer next-day gift delivery in Vancouver?
Yes! Local Vancouver and Lower Mainland deliveries typically arrive the next business day when your order is placed before 5 PM PT on weekdays. We'll always confirm timing once you submit your order or reach out to our team directly. To qualify for local delivery, simply select "Local Delivery" at checkout.
If you're unsure whether your address falls within our local delivery zone, or if you have an urgent delivery need, reach out through the chat box on our website for a quick response, email us at info@musebasketsandco.com, or call us at 236-516-5963 and we'll do our best to accommodate you.
Can I choose a specific delivery date?
While we always do our best to accommodate, specific delivery dates and times are not guaranteed and must be confirmed with us directly. If your delivery is time-sensitive, please reach out through the chat box on our website for a quick response, email us at info@musebasketsandco.com, or call us at 236-516-5963 so we can confirm availability or offer alternate solutions.
For local Vancouver and Lower Mainland deliveries, we can often accommodate date-specific drop-offs with advance notice. For national or U.S. shipments, we recommend ordering early to account for courier transit times and unexpected delays. You're also welcome to leave delivery preferences at checkout, such as a requested date, gate code, or a heartfelt message for your recipient. Your gift matters to us, and we'll do everything we can to ensure it arrives when it's needed most.
How soon will my gift ship?
Most of our ready-to-ship gifts are lovingly packed and dispatched within 1-3 business days from the time your order is placed. Shipping timelines may vary depending on your destination across Canada or the United States.
If you're shipping to a remote area or across the border into the U.S., reach out through the chat box on our website for a quick response, email us at info@musebasketsandco.com, or call us at 236-516-5963 to confirm estimated delivery times or request a quote for expedited shipping. For U.S. orders, customs inspections and border holds may occasionally cause delays. We always recommend ordering early to ensure your gift arrives when it matters most.
Do you offer flat-rate shipping across Canada?
Yes. We offer flat-rate, tracked shipping to addresses across Canada, so you always know what to expect at checkout, no surprises. For remote areas or expedited shipping needs, reach out through the chat box on our website for a quick response, email us at info@musebasketsandco.com, or call us at 236-516-5963 and we'll do our best to find a solution that works for your timeline.
What address and phone number should I provide for my recipient?
To ensure a smooth and successful delivery, please provide your recipient's complete physical address and direct phone number. Our local deliveries are made between 9 AM and 7 PM. If your recipient lives in an apartment or condo, their phone number is essential for building access. Please do not enter your own number, as this may result in a missed delivery and a $20 re-delivery fee. For hotel deliveries, please include the hotel name, guest name, and room number if available. If you have any questions about your delivery details, reach out through the chat box on our website for a quick response.
How do I send gifts to multiple addresses?
For smaller orders, you may place separate orders on our website by entering each recipient's shipping details and personalized notecard message at checkout. Each gift will be individually packed and dispatched with the same care and attention to detail.
For 10 or more recipients, please email us at info@musebasketsandco.com to request our Multiple Order Form. Once submitted, a member of our team will follow up to confirm your order and arrange secure payment. Please do not send credit card information via email.
Corporate Gifting
Can our company open a corporate account?
Yes! We're proud to support businesses of all sizes who want to gift thoughtfully and consistently throughout the year. A Muse corporate account gives you a streamlined gifting experience, priority service, and a dedicated point of contact for all your gifting needs.
To get started, reach out through the chat box on our website for a quick response, email us at info@musebasketsandco.com, or call us at 236-516-5963 to request a Corporate Account Application Form. Please note that we are unable to open new corporate accounts during the month of December due to holiday volume. We recommend reaching out in advance to get set up before the busy season begins.
How do I place a large corporate gift order for multiple recipients?
For orders going to 10 or more recipients, we make the process seamless. Reach out through the chat box on our website for a quick response, email us at info@musebasketsandco.com, or call us at 236-516-5963 to request our Multiple Order Form. Our team will follow up to confirm product selections, delivery addresses, personalized notecard messages, and payment.
We work with businesses year-round on client appreciation, employee recognition, onboarding gifts, and event gifting, and we're happy to build a program that fits your timeline and budget.
The Muse Experience
Where do your products come from?
Every item in a Muse gift is intentionally sourced from small-batch Canadian artisans, independent makers, and local brands we believe in. We don't carry mass-produced products. We curate with care, choosing items that reflect quality, craftsmanship, and the kind of thoughtfulness your recipient will feel the moment they open their gift.
Many of our makers are women-owned and BIPOC-owned businesses, and we're proud to support the communities behind every product we carry.
How does the complimentary notecard work?
Every Muse gift includes a complimentary handwritten notecard, because the words that accompany a gift are just as important as what's inside. You may choose to leave the card blank or include a personal message of up to 100 characters. Simply add your message to the Notes section at checkout, or reach out through the chat box on our website, email us at info@musebasketsandco.com, or call us at 236-516-5963 and our team will handwrite it with care and tuck it beautifully into your gift.
Do your gift baskets include pricing or receipts inside the box?
Never. No pricing, invoices, or receipts are ever included inside your gift. The experience your recipient has when they open a Muse gift should feel entirely seamless and intentional, nothing to break the moment. If you need a receipt for your records or for corporate expense purposes, it will be sent to you directly by email.
What is your alcohol policy?
In accordance with the BC Liquor Control and Licensing Act, we may include alcohol in gift baskets for recipients who are 19 years of age or older. Alcohol is purchased directly from BC Liquor Stores at the time of your order, as we are not licensed to store it on-site. Please note that age verification may be required at the time of delivery. If you have questions about including alcohol in your gift, reach out through the chat box on our website for a quick response.
Policies
Shipping & Delivery Policy
For complete and up-to-date information on delivery timelines, shipping rates, and service areas, we invite you to review our full Shipping Policy. It covers everything from local Vancouver delivery and Canada-wide shipping estimates to peak season processing times and courier-related delays. You can view the full policy on our website, or reach out through the chat box on our website for a quick response, email us at info@musebasketsandco.com, or call us at 236-516-5963 if you have specific questions about your order.
